Fair Usage Policy

Updated: 7 December 17

 1             INCORPORATION BY REFERENCE

        i.          This Fair Usage Policy (“This Policy”) forms part of our agreement with you by incorporation into our General Terms and Conditions by reference.

       ii.          Words and expressions defined in This Policy have the same meaning and references as those in the General Terms and Conditions, unless stated otherwise in This Policy.

      iii.          From time to time, and subject to notice requirements, we may update, amend, make changes, add addendums or redact parts of This Policy.

2             CLARIFICATIONS

        i.          Any reference to you committing or doing an act also includes any attempt to commit that act.

       ii.          You means you the applicant, subscriber or the end user.

3             PURPOSE OF THE FAIR USAGE POLICY

        i.          There are limits to any Wireless or Mobile Network’s capacity. As a result, all customers can suffer from degraded service or be denied of service altogether if one user, or a small group of users, consumes a disproportionate amount of the networks resources.

       ii.          As an ultra-low-margin provider, We operate at very low margins to provide the best value to You by giving You lower pricing or better deals in comparison to the market rates in Singapore, thereby requiring firmer terms.

      iii.          It is important for Us to ensure that all our customers can enjoy the benefits of Our Service.

     iv.          The Purpose of this policy is to ensure that You will only use Our Service in an approved manner and that Your behaviour does not disrupt the enjoyment or the viability of Our Services for others; and

      v.          Such behaviour includes the use of Our Service in an excessive, unreasonable, fraudulent and/or an unapproved manner.

4             APPROVED USAGE

        i.          You agree that:

a.      You are approved to use Our Service for Personal Use Only on a device approved by us;

b.      Personal Use means You use Our Service for Reasonable Private Use only;

c.      Reasonable Private Use means using calls, SMS or data services for private non-commercial usage in your everyday life at a level comparable to twice the general market average in Singapore; and

d.      Any other usage of Our Service is not approved.

5             NON-APPROVED USAGE

        i.          Any usage of Our Service by You that is not expressly approved by us is non-approved usage. We specifically exclude the usage of Our Service for reasons that qualify as:

a.      Excessive usage;

b.      Unreasonable usage;

c.      Fraudulent usage; or

d.      All other unapproved usage.

       ii.          You agree that for any Non-approved Usage, we may discontinue providing our service to you, with or without notice, depending on the type of the breach.

      iii.          You further agree that for any usage that is deemed as Non-approved Usage may be deemed as Commercial Usage, at our sole discretion; and

     iv.          We will invoice you for any Non-approved Usage at our Commercial Rate, and you agree to pay it.

Excessive Usage

      v.          You agree that the following usage will be deemed excessive by Us and is in breach of this Fair Usage Policy:

a.      For our “Unlimited” talk time offer, any usage of over 5,000 minutes (2,500 incoming / 2,500 outgoing) in a billing period or 200 minutes in a 24 hour period (100 incoming and 100 outgoing) will be deemed excessive; and

b.      For our “Unlimited” SMS offer, any usage over 5,000 SMS (2,500 incoming / 2,500 outgoing) in a billing period or 200 SMS in a 24 hour period (100 incoming and 100 outgoing) will be deemed excessive.

Unreasonable Usage

     vi.          Unreasonable Usage is any usage of Our Service that cannot be reasonably regarded as ordinary personal use.

   vii.          Examples of Unreasonable Usage include:

a.      Broadcasting or sending mass SMS to multiple recipients;

b.      Keeping the phone in an active call state for prolonged periods of time for a purpose that is unrelated to making a private phone call;

c.      Leaving the phone in an unattended state with an active call.

Fraudulent Usage

   viii.          Fraudulent Usage is usage where you:

a.      Obtain access to our service by providing us with fraudulent information;

b.      Use Our Service for a fraudulent purpose. Examples of a fraudulent purpose include, but are not limited to:

                                                     i.     Making fake offers to buy or sell products or services without any right to do so; or

                                                    ii.     Purporting any scams, including financial scams;

c.      Use Our Service in a device that can switch or route calls to and from our network to that of another carrier, also commonly known as SIM Boxing;

d.      Use Our Service in a PABX system or any similar system to route calls from multiple users through it;

e.      Selling our service on a wholesale basis;

f.       Use our service in any device that switches or re-routes calls;

g.      Use Our Service for aggregation or termination of any Voice, SMS or Data traffic;

h.      Use Our Service in a device that dials calls automatically;

i.        Use Our Service for any Call Center Operations or telemarketing;

j.        User Our Service for any other business or commercial usage;

k.      Use Our Service for bulk messaging;

l.        Use Our Service for multiple simultaneous calling or call forwarding in a manner that is not ordinarily used by a personal user;

m.     Reselling, resupplying or commercially exploiting Our Service in any manner; or

n.      Using our service in a way which is not simple person-person communication as ordinarily used by a personal user.  

All Other Non-Approved Usage

     ix.          You agree that You will not use Our Service for any Non-Approved purpose. Non-Approve purpose, includes but is not limited to using Our Service to:

a.      Assist you in carrying out any unlawful activity;

b.      Send any unsolicited material or “SPAM” to any one;

c.      Disseminate any Spam;

d.      Gather information or responses from Spam;

e.      Violate another person’s rights or interfere with another person’s use of Our Service;

f.       Distribute, facilitate or be complicit in distribution of any viruses, worms, bots, Trojans, or other code that are designed to track people’s activities and gather information without their consent;

g.      Publish or disseminate any offensive material, including but not limited to, material that is obscene, pornographic, inflammatory, harassing, threatening, tortious, abusive, harmful to minors, defamatory, libelous or otherwise objectionable or offensive in any way;

h.      Hack or attempt to hack any hardware or software;

i.        Infringe any patent, trademark or copyright or any other intellectual property right belonging to Us or any third party;

j.        Commit any act that may cause injury to any of our customers, Us or any related parties in any manner.

6             OUR RIGHTS

        i.          We will consider a breach of This Policy as material if you use Our Service in a manner that we may classify or determine to be Fraudulent Usage.

       ii.          We will consider a breach of This Policy as serious if you in a manner that we may classify or determine to be:

a.      Excessive usage;

b.      Unreasonable usage; or

c.      All other non-approved usage.

      iii.          You agree that for any breach we classify as a material breach, we will:

a.      Discontinue your access to Our Service immediately with no notice to you;

b.      Classify your usage as Commercial Usage, including re-classifying All Your usage from any previous billing periods that we determine to be relevant for this purpose;

c.      Re-bill You for all Your Commercial Usage at Commercial Rates, from the start of the period where we determine the breach up till the time of your disconnection. And you agree to:

                                                     i.     Pay us all the re-billed and invoiced amounts, without any deductions and/or setoffs, within 7 days;

                                                    ii.     Refund to us any rewards, credits or benefits that we have given to you.

d.      This clause does not limit any other rights or remedies that we may have, specifically our right mentioned in Clause 17 (i) & (ii) of the General Terms and Conditions.

     iv.          You agree that for any breach we classify as a serious breach, we may, at our sole discretion:

a.      Discontinue your access to Our Service upon giving 14 days’ notice to you to port your service to another Licensee;

b.      Classify your usage as Commercial Usage, including re-classifying all Your usage from any previous billing periods that we determine to be relevant for this purpose;

c.      Re-bill You for all Your Commercial Usage at Commercial Rates, from the start of the period where we determine the breach up till the time of your disconnection. And you agree to:

                                                     i.     Pay us all the re-billed and invoiced amounts, without any deductions and/or setoffs, within 7 days;

                                                    ii.     Refund to us any rewards, credits or benefits that we have given to you.

7             UNAUTHORISED USAGE

        i.          You must immediately notify us of any unauthorised use of Our Service, and/or any breach, or attempted breach, of your account, as soon as it is known to or suspected by you.

       ii.          You shall keep strictly confidential any authorisation or access code or password issued to, or created by, you or any end-user in connection with Our Service, and you shall immediately inform us if you have any reason to believe any such code or password has become known to someone not authorised to use it, or if any such code or password is likely to be used in an unauthorised manner; and

      iii.          You understand and agree that until such time as you have notified us, you are liable for any and all usage and charges incurred on your account.

     iv.          Nothing contained in This Policy shall be interpreted to reduce our rights, actions or remedies available to us in any manner. We reserve the right to take any and all action we deem appropriate for any violation of This Policy.

8             COMMERCIAL RATES OF USAGE

Monthly Subscription Cost (per month/billing period)

$ 10.00

Incoming Calls within Singapore (rate per minute)

$   0.10

Outgoing Calls within Singapore (rate per minute)

$   0.10

Incoming SMS

$   0.05

Outgoing SMS within Singapore (rate per SMS)

$   0.05

Mobile Data usage within Singapore (per Gigabyte)

$ 10.00